Yes- Christian Courtney, Owner and operator of GAC Management LLC is licensed with the NC Real Estate Commission as Broker in Charge. North Carolina requires property managers to have an active NC Real Estate License.

If you have purchased an investment property and are planning to rent it for commercial or residential purposes, you might want to consider a property manager. If you’re a first time investor, you may not realize how time consuming effectively managing that property can be - you may become overwhelmed in no time at all. Even if you’re a veteran investor, you may think you have enough experience to forgo the expense and manage things on your own, only to find out you’re completely in over your head. Both of these scenarios are fairly common, and a property manager can help you with operations of your property.

Property Requires Commitment

Think about the long-term commitment required of your property - management doesn’t stop with collecting rent. In fact, that alone can prove a headache you do not have the patience to deal with. A property manager can help you deal with the routine management and maintenance issues that will surface quite frequently, especially depending on the size and number of your investment property(s). Other aspects of the job that a property manager can help you with are the back end of operations- book-keeping, documentation, filing, forms, and portfolio management.

The Value of Your Time

If it’s true that time is money, a property manager can be invaluable. Most likely, you know better than anyone just how true this statement is. The majority of investors have more than one investment opportunity going at the same time, or are employing at a 9-5 job during the day. How in the world will you be able to be in two places at once? If this is the case, having a dedicated property manager that will free up your time to pursue your money making opportunities is not only a benefit, but a necessity!

Location of Your Property

You should also consider the geographic location of your investment property compared to where you spend most of your time - a property manager may be more accessible than your schedule or location allows. Even if you live in the same city, your property may be on the complete opposite side of town than your office or home, requiring a minimum of a 1-2 hour commute round trip. On the other hand, you may have invested in a property in another city or state. In both of these situations, it’s practically impossible to effectively manage the property(s) in a long-distance capacity. A property manager can be available to the tenant(s) 24/7, and will have quicker access to resources for emergency maintenance situations.

Property Management is a highly regulated field and subject to not only state and local laws but also Federal Laws including, American Disabilities Act and Fair Housing and most recently the Center of Disease Control.

Owners’ statements are made available online through your own, secure online account (via our website). We post your statement each month to ensure accurate accounting and activity on your account. Your monthly statement details all income and expenses related to your rental properties. Please note: We do not mail monthly statements.

We are committed to offering you the most advanced advertising methods for your rental property. Our listings are featured on MLS Social Media and dozens of high traffic websites with the following features:

• Video tours

• Signage at property

• Dynamic links in web listings

• Real-time lead alerts sent to our staff

While each property is different, we make a concerted effort to fill properties expeditiously. Tracking our marketing leads and constantly evaluating the rental market ensures that our prices are competitive and fair. We know that quick turnovers are important to our owners, but we are also committed to filling our units with quality tenants. Once we do receive an application for your rental property, we are typically able to process the completed application within 24-48 hours, and will follow up with you for approval once the application has been processed.

We consider many factors as we formulate a viable marketing strategy for your rental property. We continually gather and analyze local and national market data that directly and indirectly impacts all aspects of your property. Data points that we consider include:

• Vacancy rates

• Rental inventory levels

• High, average, and low rent prices

• Updates and unique features to the Property description

ItOur background check screens each potential tenant in the following categories:

• Credit check

• Public record search

• Criminal background check

• Income verification

• Employment verification

• Rental history; we contact the previous landlords and ask a series of critical questions about the tenant

• Pet and support or service animal Screeningem description

Yes, the Broker in Charge, Christian Courtney also owns Top Tier Acquisitions which services buyers and sellers in residential and commercial real estate

We hold the security deposit in a Trust Account with a FDIC insured national bank. To ensure that your security deposit is safe during the period of your tenancy, State law requires the landlord or property manager to keep it in a “trust account.” A trust account is simply a bank account designated as “trust” or “escrow” that does not contain any of the landlord’s or broker’s personal funds. The trust account must be maintained in a licensed and insured bank or savings and loan institution licensed in North Carolina. Within 30 days following the beginning of your lease term, the landlord or agent must notify you in writing where your security deposit has been placed (typically, this notification is given in the lease). If your security deposit is moved to a different bank or savings and loan during your tenancy, you must be notified in writing of the new location.

Before a new resident moves into your property, we complete a detailed move-in checklist and extensive photos and video, which provides written documentation as to the condition of your property. In addition we will check the smoke and CO2 detectors, replace batteries or detectors if needed, install missing door stops, replace dirty HVAC filters.

Residents may phone or their resident portal to send requests to us, and they can request maintenance online at our website. After we receive a repair request, we may contact the resident and ask them questions, which will help us determine the exact nature of the problem before sending a service technician. If the resident has a legitimate problem, we will schedule the repair. Most repairs are scheduled within one business day. Comfort items such as air conditioning, no hot water or heat, receive the highest priority and are usually attended to the same or next business day.